We offer free delivery for our products. When you order from our website, For the ready Items (as marked on website), we take about 7-15 days to deliver the product. For customized products, we take 4-6 weeks to deliver, however, in the case of exceptional situations like natural calamities (rains, flood, earthquakes, etc.), transport breakdown, strikes or other operational challenges, it might affect the delivery schedules and timelines.
- We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same
- We provide doorstep delivery services. For higher floors wherein service lift is not available, we are not equipped to deliver the goods to your doorstep, We will need your cooperation to arrange your own personal/ laborers to carry the furniture to the floor of your residence.
- The customer should not open the goods themselves or with the help of any local carpenter. We shall arrange the assembly in the next 24-48 hours after delivery of the products. Any defect or damage must be reported to the delivery person and our customer care immediately by the customer.
- The description of defect/damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages.
- Please note that their duty is to deliver the goods to the customer and they are not directly employed with art avenue. You are requested to cooperate with them and not force them to open the packages.
- Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entryway/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Art Avenue or the Logistics partner.
- We also request you to give the correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
- Please note that we reserve the right not to deliver an order if we believe the address is not secure.
- On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances